Order Info/Shipping

Australia Wide Shipping

Orders made prior to 1pm AEST will be shipped same day for in-stock items via Australia Post. Orders received after 1pm or on public holidays or weekends will be shipped on the next business day. If we are experiencing any delays in processing your order we will contact you via phone or email. Once your order has been processed you will receive an email with tracking details so you can track your parcel. 

All orders under $65 will be charged a $9.95 delivery fee and can take 1-10  business days depending on your location. 

Express Shipping is $12.95 and usually takes 1-3 business days depending on your location. Please check with Australia post to ensure your location is within the next day delivery network.

Orders over $65 qualify for free standard shipping. 

International Orders

Currently we are not shipping internationally. 

Please send us a request if you wish to purchase. 

Payment Methods

We offer secure payment online via Paypal, Visa, Mastercard or Afterpay.

Afterpay:

WHAT IS AFTERPAY?
Afterpay offers simple and affordable instalment plans for online shoppers. The payment platform allows you to purchase in four equal instalments, due every fortnight. There is no additional cost to use Afterpay. All of your payments are interest free and you will receive your order straight away. 

WHAT DO I NEED?
1. A debit or credit card
2. To be over 18 years of age
3. To live in Australia

HOW DOES IT WORK?
1. At the checkout, simply select Afterpay as your payment option. You will be redirected to the Afterpay website to process your order. 
3. Register or login into Afterpay to confirm your order. 
4. You will then be redirected to the Masked Beauty website to receive your order confirmation.   
5. Please note that Afterpay's maximum transaction limit is AUD$1000, however each order is subject to Afterpay's credit assessment. 

HOW DO I USE AFTERPAY?
 
When you place your first order using Afterpay, the first installment will be charged at the time of purchase. Following that, each installment will be deducted from your debit/credit card each fortnight. For all of your future orders using Afterpay, your first instalment will be deducted within 14 days. At the time of purchase, the full Afterpay schedule will be outlined for you. 

WILL MY ORDER BE SHIPPED STRAIGHT AWAY? 
Absolutely, your order will be shipped straight away.  


WHAT IF I MISS A PAYMENT?
You will be charged a late fee of $10 Read more on the Afterpay website here

Returns

Due to the nature of our products, we cannot accept returns.

We will offer a replacement or a shop credit for certain circumstances. Please send us an email at maskedbeautyau@outlook.com with any concerns about your purchase so we can work something out.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Please note that Masked Beauty is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Masked Beauty.

 

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).